@inproceedings{edb967551d6641499d10fc58f5d2f178,
title = "The Drivers of Citizenship Behavior in Commercial Virtual Communities",
author = "C. Wiertz and {de Ruyter}, J.C. and A.C.P. Streukens",
note = "Proceedings of the 11th AMA Frontiers in Services Conference Frontiers Maastricht, The Netherlands ; conference; 2002-06-27; 2002-06-29 ; Conference date: 27-06-2002 Through 29-06-2002",
year = "2002",
month = jan,
day = "1",
language = "English",
pages = "18--18",
booktitle = "Proceedings of the 11th AMA Frontiers in Services Conference",
publisher = "Frontiers",
}