Technology, Selection, and Training in Call Centers

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@techreport{257246a1520d445f8cbb062336c4a13c,

title = "Technology, Selection, and Training in Call Centers",

author = "I.J.P. Sieben and \{de Grip\}, A. and J. Longen and O. Sorensen",

year = "2007",

month = jan,

day = "1",

doi = "10.26481/umaror.2007004",

language = "English",

series = "ROA Research Memoranda",

publisher = "ROA",

number = "004",

address = "Netherlands",

type = "WorkingPaper",

institution = "ROA",

}