Technology, Selection, and Training in Call Centers

I.J.P. Sieben, A. de Grip, J. Longen, O. Sorensen

Research output: Working paperProfessional

203 Downloads (Pure)
Original languageEnglish
Place of PublicationMaastricht
PublisherROA
Number of pages37
DOIs
Publication statusPublished - 1 Jan 2007

Publication series

SeriesROA Research Memoranda
Number004
ISSN2666-8823

Cite this

Sieben, I. J. P., de Grip, A., Longen, J., & Sorensen, O. (2007). Technology, Selection, and Training in Call Centers. ROA. ROA Research Memoranda, No. 004 https://doi.org/10.26481/umaror.2007004