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Technologies in service communication: looking forward
D. Mahr
*
, J. Huh
*
Corresponding author for this work
Marketing & Supply Chain Management
GSBE Fair and Smart Data - the Currency for Global Sustainability
GSBE UM Behavioral Insights Center
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Keyphrases
AI-based Methods
33%
Communication Formats
16%
Communication Research
16%
Communication Strategies
16%
Complex Services
16%
Design Methodology
16%
Digital Space
16%
Enhancing Technologies
16%
Evolving Technologies
16%
Media Affordances
16%
Multisensory
16%
New Interaction
16%
Physical Space
16%
Research Question Formulation
16%
Role Blurring
16%
Service Communication
100%
Service Frontline
16%
Service Provider
50%
Service Research
16%
Service Robots
16%
Service Users
33%
Social Media Technologies
16%
State-of-the-art Research
16%
Strategy Interactions
16%
Technology Affordances
16%
Technology Support
16%
Theoretical Conceptualization
16%
Theoretical Research
16%
Theory Development
16%
Theory of Art
16%
Value Creation
16%
Voice Assistant
16%
INIS
design
50%
interactions
50%
maps
50%
robots
50%
space
100%
values
100%
Computer Science
Artificial Intelligence
40%
Communication Research
20%
Communication Service
100%
Communication Strategies
20%
Emerging Technology
20%
Enhancing Technology
20%
Research Question
20%
Service Relationship
20%
service robot
20%
Social Medium Technology
20%
Technology Affordance
20%
Theoretical Framework
20%
Voice Assistant
20%
Social Sciences
Artificial Intelligence
40%
Communication Service
100%
Communication Strategies
20%
Field Work
20%
Media Technology
20%
Service Provider
40%
Technological Change
80%
Theory Development
20%
Economics, Econometrics and Finance
Value Creation
100%