Technical Matters: Customer satisfaction (Which Customer Satisfaction Measures Best Predict Future Success (or Failure?))

K.A. Merchant, M. Martin, X. Chen

Research output: Contribution to journalArticleProfessional

Original languageEnglish
Pages (from-to)34-35
Number of pages2
JournalFinancial Management
Volume2009
Issue numberMay
Publication statusPublished - 1 Jan 2009

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