Technical Matters: Customer satisfaction (Which Customer Satisfaction Measures Best Predict Future Success (or Failure?))

K.A. Merchant, M. Martin, X. Chen

Research output: Contribution to journal › Article › Professional

Cite this

@article{bfc9e716ecb6462bbe03b7099b66395e,

title = "Technical Matters: Customer satisfaction (Which Customer Satisfaction Measures Best Predict Future Success (or Failure?))",

author = "K.A. Merchant and M. Martin and X. Chen",

year = "2009",

month = jan,

day = "1",

language = "English",

volume = "2009",

pages = "34--35",

journal = "Financial Management",

issn = "0046-3892",

publisher = "John Wiley & Sons Inc.",

number = "May",

}