Team commitment to service quality in self-managed service groups: an empirical assessment of the employee and customer perspective

A. de Jong, J.C. de Ruyter, J.G.A.M. Lemmink

Research output: Working paper / PreprintWorking paper

189 Downloads (Pure)
Original languageEnglish
Place of PublicationMaastricht
PublisherMETEOR, Maastricht University School of Business and Economics
Publication statusPublished - 1 Jan 2001

Publication series

SeriesMAXX Working Paper Series

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