Team commitment to service quality in self-managed service groups: an empirical assessment of the employee and customer perspective

Research output: Working paperProfessional

117 Downloads (Pure)
Original languageEnglish
Place of PublicationMaastricht
PublisherMETEOR, Maastricht University School of Business and Economics
Publication statusPublished - 1 Jan 2001

Publication series

SeriesMAXX Working Paper Series
Number003

Cite this

de Jong, A., de Ruyter, J. C., & Lemmink, J. G. A. M. (2001). Team commitment to service quality in self-managed service groups: an empirical assessment of the employee and customer perspective. METEOR, Maastricht University School of Business and Economics. MAXX Working Paper Series, No. 003