@inbook{fc9ea18c4a6548b6a0b2efc2ffe347e1,
title = "Sustainable and Economic Success Factors for Urban Consolidation Centres of Last-Mile Delivery in the Netherlands",
abstract = "Most urban consolidation centres fail to be viable alternatives for the current urban last-mile delivery methods. This paper develops a framework that identifies critical success factors for urban consolidation centres in the Netherlands. These factors are found using qualitative data gathered in semi-structured interviews combined with finding from existing literature. This will be done using Qualitative data gathered in the interviews combined with finding from existing literature. The critical success factors will be identified in two different dimensions, sustainability and economic. Three sustainable critical success factors are identified, namely consolidation, the use of low- and zero-emission vehicles, and the reduction in nuisance caused by urban last-mile deliveries. These sustainability factors can be seen as success drivers for the urban consolidation centres. Furthermore, three economic critical success factors are found: public support for achieving economies of scale, and offering value-added services. These factors contribute to the economic feasibility of an urban consolidation centre.",
keywords = "last-mile delivery, UCCs, critical success factors, sustainable, economical",
author = "Philip d'Agnolo and Adriana Saraceni",
note = "data source: qualitative data gathered in semi-structured interviews combined with finding from existing literature. ",
year = "2023",
month = sep,
day = "14",
doi = "10.1007/978-3-031-43670-3_22",
language = "English",
isbn = "978-3-031-43669-7",
volume = "691",
series = "Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures",
publisher = "Springer, Cham",
pages = "318--331",
editor = "Erlend Alfnes and Anita Romsdal and Strandhagen, {Jan Ola} and {von Cieminski}, Gregor and David Romero",
booktitle = "Advances in Production Management Systems",
address = "Switzerland",
}