Standardized Patients' Perspectives on Workplace Satisfaction and Work-Related Relationships A Multicenter Study

Claudia Schlegel*, Raphael Bonvin, Jan-Joost Rethans, Cees Van der Vleuten

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review


Introduction: The use of standardized patients (SPs) in health care education has grown in the last 50 years. In addition, the requirements for SPs have increased steadily, and thus, the work of SPs has become more difficult and demanding. It has been claimed that SP programs are highly contextualized, having emerged from local, institutional, professional, and national conditions, but their effects on SPs have not been investigated. We have studied the effects of this job development on SPs and their programs. Methods: The study was conducted using a qualitative research design, with semi-structured individual in-depth interviews to understand the reactions, values, and perceptions that underlie and influence SP behavior. To cover SP perspectives from more than 1 SP program, a total of 15 SPs from 8 different nursing schools and medical schools in Switzerland were asked to participate. Results: Standardized patients feel motivated, engaged, and willing to invest effort in their task and do not mind demands increasing as long as the social environment in SP programs is supportive. The role of the SP trainer and the use of feedback are considered very important. Conclusions: Standardized patient programs require concepts in which the SP perspective has been integrated to better serve SPs' well-being. Standardized patients are valuable partners in the training of health professionals-we need to take care of them.
Original languageEnglish
Pages (from-to)278-285
JournalSimulation in Healthcare: journal of the society for simulation in healthcare
Issue number4
Publication statusPublished - Aug 2016


  • Standardized patients
  • Workplace satisfaction
  • Workplace relationship

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