Serving well by selling well : studies on customer service representatives' ambidexterity and its effectiveness

C. Jasmand

Research output: ThesisDoctoral ThesisInternal

86 Downloads (Pure)
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Maastricht University
  • de Ruyter, Ko, Supervisor
  • Blazevic, Vera, Co-Supervisor
Award date9 Dec 2011
Place of PublicationMaastricht
Publication statusPublished - 1 Jan 2011

Cite this