Serving well by selling well : studies on customer service representatives' ambidexterity and its effectiveness

C. Jasmand

Research output: Thesis › Doctoral Thesis › Internal

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Original language	English
Qualification	Doctor of Philosophy
Awarding Institution	Maastricht University
Supervisors/Advisors	de Ruyter, Ko, Supervisor Blazevic, Vera, Co-Supervisor
Award date	9 Dec 2011
Place of Publication	Maastricht
Publisher	Maastricht University
DOIs	https://doi.org/10.26481/dis.20111209cj
Publication status	Published - 1 Jan 2011

Access to Document

@phdthesis{a4c1f9fb8d7c4e50a63caef9527efd19,

title = "Serving well by selling well : studies on customer service representatives' ambidexterity and its effectiveness",

author = "C. Jasmand",

year = "2011",

month = jan,

day = "1",

doi = "10.26481/dis.20111209cj",

language = "English",

publisher = "Maastricht University",

school = "Maastricht University",

}