Serving well by selling well : studies on customer service representatives' ambidexterity and its effectiveness

C. Jasmand

Research output: ThesisDoctoral ThesisInternal

62 Downloads (Pure)
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Maastricht University
Supervisors/Advisors
  • de Ruyter, Ko, Supervisor
  • Blazevic, Vera, Advisor
Award date9 Dec 2011
Place of PublicationMaastricht
Publisher
Publication statusPublished - 1 Jan 2011

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