Service robots: value co-creation and co-destruction in elderly care networks

Martina Caic; Gaby Odekerken-Schroder; Dominik Mahr

doi:10.1108/JOSM-07-2017-0179

Service robots: value co-creation and co-destruction in elderly care networks

Martina Caic^*, Gaby Odekerken-Schroder, Dominik Mahr

^*Corresponding author for this work

Research output: Contribution to journal › Article › Academic › peer-review

88 Citations (Web of Science)

234 Downloads (Pure)

Original language	English
Pages (from-to)	178-205
Number of pages	28
Journal	Journal of Service Management
Volume	29
Issue number	2
DOIs	https://doi.org/10.1108/JOSM-07-2017-0179
Publication status	Published - 2018

Keywords

Value co-creation
destruction
Value networks
Socially assistive robots
Elderly care services
Future service scenarios
Service design

Access to Document

10.1108/JOSM-07-2017-0179

Full TextFinal published version, 739 KBLicence: Taverne

1 Active

Service robots: rising or falling stars?
Odekerken - Schröder, G., Mahr, D., Mennens, K., Steins, M. & Caic, M.
1/09/15 → …
Project: Research

88 Citations
1 Digital or Visual Products

Service robots: rising or falling stars?
Odekerken-Schröder, G. & Mahr, D., 2020
Research output: Non-textual / digital / web - outputs › Digital or Visual Products › Academic

Open Access

Cite this

@article{8c148806bbc84eb4bafde4142377f651,

title = "Service robots: value co-creation and co-destruction in elderly care networks",

keywords = "Value co-creation, destruction, Value networks, Socially assistive robots, Elderly care services, Future service scenarios, Service design",

author = "Martina Caic and Gaby Odekerken-Schroder and Dominik Mahr",

note = "data source: in depth interviews",

year = "2018",

doi = "10.1108/JOSM-07-2017-0179",

language = "English",

volume = "29",

pages = "178--205",

journal = "Journal of Service Management",

issn = "1757-5818",

publisher = "Emerald Group Publishing Ltd.",

number = "2",

}

TY - JOUR

T1 - Service robots: value co-creation and co-destruction in elderly care networks

AU - Caic, Martina

AU - Odekerken-Schroder, Gaby

AU - Mahr, Dominik

N1 - data source: in depth interviews

PY - 2018

Y1 - 2018

KW - Value co-creation

KW - destruction

KW - Value networks

KW - Socially assistive robots

KW - Elderly care services

KW - Future service scenarios

KW - Service design

U2 - 10.1108/JOSM-07-2017-0179

DO - 10.1108/JOSM-07-2017-0179

M3 - Article

VL - 29

SP - 178

EP - 205

JO - Journal of Service Management

JF - Journal of Service Management

SN - 1757-5818

IS - 2

ER -

Service robots: value co-creation and co-destruction in elderly care networks

Keywords

Access to Document

Projects

Service robots: rising or falling stars?

Research output

Service robots: rising or falling stars?

Cite this