Service robots: value co-creation and co-destruction in elderly care networks

Martina Caic*, Gaby Odekerken-Schroder, Dominik Mahr

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

88 Citations (Web of Science)
234 Downloads (Pure)
Original languageEnglish
Pages (from-to)178-205
Number of pages28
JournalJournal of Service Management
Volume29
Issue number2
DOIs
Publication statusPublished - 2018

Keywords

  • Value co-creation
  • destruction
  • Value networks
  • Socially assistive robots
  • Elderly care services
  • Future service scenarios
  • Service design

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