Service quality in customer-employee relationships: an empirical study in the after-sales services context

Research output: ThesisDoctoral ThesisInternal

119 Downloads (Pure)
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Maastricht University
  • Kasper, Hans, Supervisor
  • Lemmink, Johannes, Co-Supervisor
Award date6 Jul 1998
Place of PublicationMaastricht
Print ISBNs9090117717
Publication statusPublished - 1 Jan 1998

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