Service quality in customer-employee relationships: an empirical study in the after-sales services context

M.G.M. Wetzels

Research output: Thesis › Doctoral Thesis › Internal

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Original language	English
Qualification	Doctor of Philosophy
Awarding Institution	Maastricht University
Supervisors/Advisors	Kasper, Hans, Supervisor Lemmink, Jos, Co-Supervisor
Award date	6 Jul 1998
Place of Publication	Maastricht
Publisher	Universiteit Maastricht
Print ISBNs	9090117717
DOIs	https://doi.org/10.26481/dis.19980706mw
Publication status	Published - 1 Jan 1998

Access to Document

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title = "Service quality in customer-employee relationships: an empirical study in the after-sales services context",

author = "M.G.M. Wetzels",

year = "1998",

month = jan,

day = "1",

doi = "10.26481/dis.19980706mw",

language = "English",

isbn = "9090117717",

publisher = "Universiteit Maastricht",

address = "Netherlands",

school = "Maastricht University",

}