Service quality in customer-employee relationships: an empirical study in the after-sales services context

M.G.M. Wetzels

Research output: ThesisDoctoral ThesisInternal

173 Downloads (Pure)
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Maastricht University
Supervisors/Advisors
  • Kasper, Hans, Supervisor
  • Lemmink, Jos, Co-Supervisor
Award date6 Jul 1998
Place of PublicationMaastricht
Publisher
Print ISBNs9090117717
DOIs
Publication statusPublished - 1 Jan 1998

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