Service quality and customer loyalty in professional business service relationships : an empirical investigation into the customer-based service quality concept in the Dutch advertising industry

K.A. Venetis

doi:10.26481/dis.19970919kv

Service quality and customer loyalty in professional business service relationships : an empirical investigation into the customer-based service quality concept in the Dutch advertising industry

K.A. Venetis

Graduate School of Business and Economics

Research output: Thesis › Doctoral Thesis › Internal

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Original language	English
Qualification	Doctor of Philosophy
Awarding Institution	Maastricht University
Supervisors/Advisors	Kasper, Hans, Supervisor Ghauri, P.N., Supervisor, External person
Award date	19 Sept 1997
Place of Publication	Maastricht
Publisher	Universiteit Maastricht
Print ISBNs	9090108653
DOIs	https://doi.org/10.26481/dis.19970919kv
Publication status	Published - 1 Jan 1997

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10.26481/dis.19970919kv

Full TextFinal published version, 16.8 MB
CoverFinal published version, 422 KB
AbstractFinal published version, 893 KB
PropositionsFinal published version, 62.5 KB

Cite this

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publisher = "Universiteit Maastricht",

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