Service Industry Systems and Service Quality

Original language	English
Title of host publication	Handbook of Industrial Engineering
Place of Publication	New York
Publisher	Wiley
Pages	623-634
Publication status	Published - 1 Jan 2001

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Wetzels, M. G. M., & de Ruyter, J. C. (2001). Service Industry Systems and Service Quality. In Handbook of Industrial Engineering (pp. 623-634). Wiley.

Wetzels, M.G.M. ; de Ruyter, J.C. / Service Industry Systems and Service Quality. Handbook of Industrial Engineering. New York : Wiley, 2001. pp. 623-634

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title = "Service Industry Systems and Service Quality",

author = "M.G.M. Wetzels and {de Ruyter}, J.C.",

year = "2001",

month = jan,

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pages = "623--634",

booktitle = "Handbook of Industrial Engineering",

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Wetzels, MGM & de Ruyter, JC 2001, Service Industry Systems and Service Quality. in Handbook of Industrial Engineering. Wiley, New York, pp. 623-634.

Service Industry Systems and Service Quality. / Wetzels, M.G.M.; de Ruyter, J.C.

Handbook of Industrial Engineering. New York : Wiley, 2001. p. 623-634.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic

TY - CHAP

T1 - Service Industry Systems and Service Quality

AU - Wetzels, M.G.M.

AU - de Ruyter, J.C.

PY - 2001/1/1

Y1 - 2001/1/1

M3 - Chapter

SP - 623

EP - 634

BT - Handbook of Industrial Engineering

PB - Wiley

CY - New York

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Wetzels MGM, de Ruyter JC. Service Industry Systems and Service Quality. In Handbook of Industrial Engineering. New York: Wiley. 2001. p. 623-634