Service Industry Systems and Service Quality

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

Original languageEnglish
Title of host publicationHandbook of Industrial Engineering
Place of PublicationNew York
PublisherWiley
Pages623-634
Publication statusPublished - 1 Jan 2001

Cite this

Wetzels, M. G. M., & de Ruyter, J. C. (2001). Service Industry Systems and Service Quality. In Handbook of Industrial Engineering (pp. 623-634). Wiley.