Service Industry Systems and Service Quality

M.G.M. Wetzels, J.C. de Ruyter

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

Original languageEnglish
Title of host publicationHandbook of Industrial Engineering
Place of PublicationNew York
PublisherWiley
Pages623-634
DOIs
Publication statusPublished - 1 Jan 2001

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