Service Industry Systems and Service Quality

M.G.M. Wetzels, J.C. de Ruyter

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic

Original language	English
Title of host publication	Handbook of Industrial Engineering
Place of Publication	New York
Publisher	Wiley
Pages	623-634
DOIs	https://doi.org/10.1002/9780470172339.ch21
Publication status	Published - 1 Jan 2001

Access to Document

@inbook{aaf2898efa39434aaa8303343979b39e,

title = "Service Industry Systems and Service Quality",

author = "M.G.M. Wetzels and {de Ruyter}, J.C.",

year = "2001",

month = jan,

day = "1",

doi = "10.1002/9780470172339.ch21",

language = "English",

pages = "623--634",

booktitle = "Handbook of Industrial Engineering",

publisher = "Wiley",

}