Original language | English |
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Title of host publication | Handbook of Industrial Engineering |
Place of Publication | New York |
Publisher | Wiley |
Pages | 623-634 |
DOIs | |
Publication status | Published - 1 Jan 2001 |
Service Industry Systems and Service Quality
M.G.M. Wetzels, J.C. de Ruyter
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic