Return on services : empirical studies on the financial consequences of customer service evaluations

A.C.P. Streukens

Research output: Thesis › Doctoral Thesis › Internal

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Original language	English
Qualification	Doctor of Philosophy
Awarding Institution	Maastricht University
Supervisors/Advisors	de Ruyter, Ko, Supervisor van Hoesel, Constantinus, Supervisor
Award date	21 Jan 2005
Place of Publication	[Maastricht
Publisher	Universiteit Maastricht
Print ISBNs	90-9018903-3
DOIs	https://doi.org/10.26481/dis.20050121as
Publication status	Published - 1 Jan 2005

Access to Document

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title = "Return on services : empirical studies on the financial consequences of customer service evaluations",

author = "A.C.P. Streukens",

year = "2005",

month = jan,

day = "1",

doi = "10.26481/dis.20050121as",

language = "English",

isbn = "90-9018903-3",

publisher = "Universiteit Maastricht",

address = "Netherlands",

school = "Maastricht University",

}