Return on services : empirical studies on the financial consequences of customer service evaluations

A.C.P. Streukens

Research output: ThesisDoctoral ThesisInternal

497 Downloads (Pure)
Original languageEnglish
QualificationDoctor of Philosophy
Awarding Institution
  • Maastricht University
  • de Ruyter, Ko, Supervisor
  • van Hoesel, Constantinus, Supervisor
Award date21 Jan 2005
Place of Publication[Maastricht
Print ISBNs90-9018903-3
Publication statusPublished - 1 Jan 2005

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