Responding to Information System Obsolescence: Should We Upgrade or Replace?

Brent Furneaux*, Sophia Mannina, Lars Rieser

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

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Abstract

As information systems (IS) age, managers must determine whether to continue upgrading these systems or replace them with systems that have greater potential to offer organizational value. Given the widespread use of information systems and the challenges that IS replacement can present, understanding the forces that encourage managers to continue to upgrade existing systems is of considerable organizational importance. Hence, drawing on prior work we identify factors related to the value a system brings to an organization, the degree of organizational commitment to the system, and the evolvability of the system that influence managerial upgrade decisions. Data collected via a cross-sectional survey of IS managers was analyzed using Partial Least Squares. Analysis of this data indicates that IS managers have a preference for upgrading systems that provide greater organizational value, suffer from fewer shortcomings, are more complex, less customized, and for which support is readily available.
Original languageEnglish
Pages (from-to)372-383
Number of pages12
JournalJournal of Computer Information Systems
Volume62
Issue number2
Early online date7 Oct 2020
DOIs
Publication statusPublished - 4 Mar 2022

Keywords

  • ADOPTION
  • CONTINUANCE
  • CUSTOMIZATION
  • DECISION-MODEL
  • IMPACT
  • IS Discontinuance
  • IS Replacement
  • IS Upgrades
  • NONRESPONSE BIAS
  • Organizational Level Research
  • PERFORMANCE
  • SOFTWARE MAINTENANCE
  • SUPPORT
  • Survey Research
  • TECHNOLOGY
  • PACKAGED SOFTWARE

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