Predicting the unhappy patient and patient expectations

Soraya M.R. Jonker; Nayyirih G. Tahzib; Rudy M.M.A. Nuijts

doi:10.1007/978-3-319-60561-6_42

Predicting the unhappy patient and patient expectations

Soraya M.R. Jonker, Nayyirih G. Tahzib, Rudy M.M.A. Nuijts^*

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic

Abstract

The relationship between patient expectations, the medical outcome, and patient satisfaction is complex. It is important to determine patients' motivations and expectations before surgery. Patients should be educated on the potential side effects of refractive surgery. In case of complications, patients should be informed as soon as possible, whereby the doctor should try and maintain their trust.

Original language	English
Title of host publication	Management of Complications in Refractive Surgery: Second Edition
Editors	Jorge L. Alio, Dimitri T. Azar
Publisher	Springer International Publishing
Pages	413-417
Number of pages	5
ISBN (Electronic)	9783319605616
ISBN (Print)	9783319605609
DOIs	https://doi.org/10.1007/978-3-319-60561-6_42
Publication status	Published - 2 Jan 2018

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Predicting the unhappy patient and patient expectations

Abstract

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