Outcome-Based Business Design in IoT-Enabled Digital Supply Chain Transformation

Paul Grefen*, Anna Wilbik, Frank Kuitems, Menno Blanken

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

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Abstract

In the current economy, we see a shift of focus from delivering products or services to delivering value or outcomes to customers, reflected in the concept of the outcome economy. The concept has been embraced by research and practice but lacks proper operationalization to make it fit for the digital transformation of supply chains. In this paper, we translate the concept into a cybernetic model and accompanying technique and tool that can be used for outcome-based business engineering, leading to structures for Internet-of-Things-enabled, data-driven value delivery in supply chains. Based on a design science research approach, we discuss the development of the Alpha version of this model and tool, the application in business practice, and the use of this experience to develop a Beta version. We provide a bridge from a leading contemporary business concept to structured application in practice, positioning Internet-of-Things and Business Intelligence technologies for data-driven business execution.
Original languageEnglish
Title of host publication2021 IEEE International Conference on Internet of Things and Intelligence Systems, IoTaIS 2021
Pages28-34
Number of pages7
DOIs
Publication statusPublished - 2021
Event2021 IEEE International Conference on Internet of Things and Intelligence Systems - Online, Bandung, Indonesia
Duration: 23 Nov 202124 Nov 2021

Conference

Conference2021 IEEE International Conference on Internet of Things and Intelligence Systems
Abbreviated titleIoTaIS 2021
Country/TerritoryIndonesia
CityBandung
Period23/11/2124/11/21

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