Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM

P.T. Warrington, E. Gangstad, R.A. Feinberg, J.C. de Ruyter

Research output: Contribution to journalArticleAcademicpeer-review

Original languageEnglish
Pages (from-to)57-69
JournalInternational journal of e-business research
Volume3
Issue number2
DOIs
Publication statusPublished - 1 Jan 2007

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