Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM

P.T. Warrington, E. Gangstad, R.A. Feinberg, J.C. de Ruyter

Research output: Contribution to journal › Article › Academic › peer-review

Original language	English
Pages (from-to)	57-69
Journal	International journal of e-business research
Volume	3
Issue number	2
DOIs	https://doi.org/10.4018/jebr.2007040105
Publication status	Published - 1 Jan 2007

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title = "Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM",

author = "P.T. Warrington and E. Gangstad and R.A. Feinberg and {de Ruyter}, J.C.",

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AU - Gangstad, E.

AU - Feinberg, R.A.

AU - de Ruyter, J.C.

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