Modern 3PL Services in China: The Role of Trust

P. Ghijsen, J. Semeijn, A. Wang

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

The purpose of this research is to provide an understanding of the
contemporary 3PL market in China. This study links trust, IT and 3
PL usage and customer relationships. Also, the importance of social
connections in business operations is highlighted. The manuscript
shows the influence of trust, IT and 3PL usage on customer service
performance, and its consequence for satisfaction and loyalty. 3PL
usage appears to have a positive influence on service performance.
Furthermore, service performance improves the customer relationship
outcomes, in terms of satisfaction and loyalty via trust. Trust seems to
have a mediating role.
Original languageEnglish
Pages (from-to)103
Number of pages135
JournalJournal of International Business and Economy
Volume10
Issue number2
DOIs
Publication statusPublished - 1 Jan 2009

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