Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda

Gaby Odekerken-Schroder*, Cristina Mele, Tiziana Russo-Spena, Dominik Mahr, Andrea Ruggiero

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

Original languageEnglish
Pages (from-to)1149-1162
Number of pages14
JournalJournal of Service Management
Volume31
Issue number6
Early online date25 Aug 2020
DOIs
Publication statusPublished - 5 Nov 2020

Keywords

  • COVID-19
  • Pandemic
  • Companion robots
  • Well-being
  • Loneliness
  • Netnography
  • Transformative service research
  • ONLINE HEALTH COMMUNITIES
  • SOCIAL SUPPORT
  • SERVICE RESEARCH
  • NETNOGRAPHY
  • INTENTIONS
  • BEHAVIORS
  • CONSUMERS
  • HOME

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