@article{12a212920a8444829224a2c9e49372a4,
title = "Making Hospitals Governable: Performativity and Institutional Work in Ranking Practices",
abstract = "Rankings have become ubiquitous in public service settings. Although there are high hopes that comparative analysis leads to improved processes and outcomes, there is also a growing criticism of rankings as creating perverse effects. In this article, we analyze how public service governance is affected by rankings with a special focus on how, in what ways, and to what extent organizations are made into governable entities as a response to rankings. The article is based on a detailed ethnographic study in three Dutch hospitals, using insights from actor-network theory and institutional work, combining the concepts of performativity and institutional work.",
keywords = "actor-network theory, directions, institutional work, investment, materiality, numbers, patient safety, performativity, power, quality, rankings, reforms, REFORMS, QUALITY, NUMBERS, POWER, PATIENT SAFETY, INVESTMENT, DIRECTIONS",
author = "I. Wallenburg and J. Quartz and R. Bal",
note = "Funding Information: The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This research was funded by the Netherlands Organisation for Health Research and Development (ZonMw). Funding Information: We like to thank all respondents (mangers, practitioners, patients, and quality staff) for their hospitality, their stories, and the interesting discussions. This article has been presented on several occasions and at various places. We would like to thank the participants of the European Health Policy Group meeting in Pisa (2014), and the International Research Society for Public Management (IRSPM) conference in Birmingham (2015) for their insightful comments and ideas. Furthermore, we thank the members of the Healthcare Governance group of the Erasmus University Rotterdam, and in particular Annemiek Stoopendaal, for the lively discussions and their valuable comments. Finally, the article has greatly benefitted from the feedback of the editor and two anonymous reviewers of this journal. We are grateful for their careful thoughts and suggestions. The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This research was funded by the Netherlands Organisation for Health Research and Development (ZonMw). Publisher Copyright: {\textcopyright} The Author(s) 2016.",
year = "2019",
month = apr,
day = "1",
doi = "10.1177/0095399716680054",
language = "English",
volume = "51",
pages = "637--663",
journal = "Administration & Society",
issn = "0095-3997",
publisher = "SAGE Publications Inc.",
number = "4",
}