@inbook{d7a8222b3eef417b874aa76009993ab8,
title = "Looking to the future: emotion requirements and regulation in virtual work",
abstract = "Virtual work has become a dominant part of the working world, leading to different situations that require intrapersonal and interpersonal emotion regulation. In this chapter, we draw on Raghuram et al.'s (2019) framework to discuss emotion regulation in three clusters of virtual work: telework, virtual teams, and computer-mediated work. We present the framework and discuss related theories including models of emotion regulation and theories focusing on virtual work such as media richness and Byron's model of email communication (2008). We then review the current empirical evidence including related literature on emotions in virtual work and virtual leadership. We further discuss methodological issues and identify emotion regulation in virtual work as a methodologically innovative emerging research field. We finish by offering avenues for future research.",
keywords = "Communication media, Emotion regulation in virtual work, Media richness, Telework, Virtual teams",
author = "Shoshan, \{Hadar Nesher\} and Miriam Schilbach",
note = "Publisher Copyright: {\textcopyright} Editors and Contributors Severally 2025.",
year = "2025",
month = nov,
day = "4",
doi = "10.4337/9781035314607.00038",
language = "English",
isbn = "9781035314591",
series = "Research Handbooks in Business and Management series",
publisher = "Edward Elgar Publishing",
pages = "511--527",
editor = "Diefendorff, \{James M.\} and Karen Niven and Erickson, \{Rebecca J.\} and Nai-Wen Chi",
booktitle = "Handbook of Emotion Regulation at Work",
address = "United Kingdom",
}