@inproceedings{b1b84b3eaf7840f4acba658139143c44,
title = "Linking Team Service Climate to Customer Outcomes: A Contingency Approach",
author = "{de Jong}, A. and {de Ruyter}, J.C. and J.G.A.M. Lemmink",
note = "Frontiers in Sevices Conference, Washington DC, Conference Proceedings Frontiers ; conference; 2001-01-01; 2001-01-01 ; Conference date: 01-01-2001 Through 01-01-2001",
year = "2001",
month = jan,
day = "1",
language = "English",
booktitle = "Frontiers in Sevices Conference, Washington DC, Conference Proceedings",
publisher = "Frontiers",
}