Linking Team Service Climate to Customer Outcomes: A Contingency Approach

A. de Jong, J.C. de Ruyter, J.G.A.M. Lemmink

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationFrontiers in Sevices Conference, Washington DC, Conference Proceedings
Publication statusPublished - 1 Jan 2001
Eventconference; 2001-01-01; 2001-01-01 -
Duration: 1 Jan 20011 Jan 2001


Conferenceconference; 2001-01-01; 2001-01-01

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