Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems

Lia Patricio; Daniela Sangiorgi; Dominik Mahr; Martina Caic; Saleh Kalantari; Sue Sundar

doi:10.1108/JOSM-11-2019-0332

Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems

Lia Patricio^*, Daniela Sangiorgi, Dominik Mahr, Martina Caic, Saleh Kalantari, Sue Sundar

^*Corresponding author for this work

Marketing & Supply Chain Management

Research output: Contribution to journal › Article › Academic › peer-review

18 Citations (Web of Science)

80 Downloads (Pure)

Original language	English
Pages (from-to)	889-909
Number of pages	21
Journal	Journal of Service Management
Volume	31
Issue number	5
Early online date	8 Jun 2020
DOIs	https://doi.org/10.1108/JOSM-11-2019-0332
Publication status	Published - 19 Oct 2020

Keywords

Service design
Service system transformation
Healthcare service
People-centered care
Integrated care
Technology-enabled services
VALUE CO-CREATION
ORGANIZATIONAL TRANSFORMATION
INNOVATION
EXPERIENCE
COPRODUCTION
PERSPECTIVE
CHALLENGES
FRAMEWORK
IMPACT
ROBOTS

Access to Document

10.1108/JOSM-11-2019-0332

Full TextFinal published version, 541 KBLicence: Taverne

Cite this

@article{017eaf1977384b72beb5fda8fe70c8af,

title = "Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems",

keywords = "Service design, Service system transformation, Healthcare service, People-centered care, Integrated care, Technology-enabled services, VALUE CO-CREATION, ORGANIZATIONAL TRANSFORMATION, INNOVATION, EXPERIENCE, COPRODUCTION, PERSPECTIVE, CHALLENGES, FRAMEWORK, IMPACT, ROBOTS",

author = "Lia Patricio and Daniela Sangiorgi and Dominik Mahr and Martina Caic and Saleh Kalantari and Sue Sundar",

note = "data source: conceptual paper, no use of data",

year = "2020",

month = oct,

day = "19",

doi = "10.1108/JOSM-11-2019-0332",

language = "English",

volume = "31",

pages = "889--909",

journal = "Journal of Service Management",

issn = "1757-5818",

publisher = "Emerald Group Publishing Ltd.",

number = "5",

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TY - JOUR

T1 - Leveraging service design for healthcare transformation

T2 - toward people-centered, integrated, and technology-enabled healthcare systems

AU - Patricio, Lia

AU - Sangiorgi, Daniela

AU - Mahr, Dominik

AU - Caic, Martina

AU - Kalantari, Saleh

AU - Sundar, Sue

N1 - data source: conceptual paper, no use of data

PY - 2020/10/19

Y1 - 2020/10/19

KW - Service design

KW - Service system transformation

KW - Healthcare service

KW - People-centered care

KW - Integrated care

KW - Technology-enabled services

KW - VALUE CO-CREATION

KW - ORGANIZATIONAL TRANSFORMATION

KW - INNOVATION

KW - EXPERIENCE

KW - COPRODUCTION

KW - PERSPECTIVE

KW - CHALLENGES

KW - FRAMEWORK

KW - IMPACT

KW - ROBOTS

U2 - 10.1108/JOSM-11-2019-0332

DO - 10.1108/JOSM-11-2019-0332

M3 - Article

VL - 31

SP - 889

EP - 909

JO - Journal of Service Management

JF - Journal of Service Management

SN - 1757-5818

IS - 5

ER -