@article{017eaf1977384b72beb5fda8fe70c8af,
title = "Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems",
keywords = "Service design, Service system transformation, Healthcare service, People-centered care, Integrated care, Technology-enabled services, VALUE CO-CREATION, ORGANIZATIONAL TRANSFORMATION, INNOVATION, EXPERIENCE, COPRODUCTION, PERSPECTIVE, CHALLENGES, FRAMEWORK, IMPACT, ROBOTS",
author = "Lia Patricio and Daniela Sangiorgi and Dominik Mahr and Martina Caic and Saleh Kalantari and Sue Sundar",
note = "data source:",
year = "2020",
month = oct,
day = "19",
doi = "10.1108/JOSM-11-2019-0332",
language = "English",
volume = "31",
pages = "889--909",
journal = "Journal of Service Management",
issn = "1757-5818",
publisher = "Emerald Group Publishing Ltd.",
number = "5",
}