Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems

Lia Patricio*, Daniela Sangiorgi, Dominik Mahr, Martina Caic, Saleh Kalantari, Sue Sundar

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

25 Downloads (Pure)
Original languageEnglish
Pages (from-to)889-909
Number of pages21
JournalJournal of Service Management
Volume31
Issue number5
Early online date8 Jun 2020
DOIs
Publication statusPublished - 19 Oct 2020

Keywords

  • Service design
  • Service system transformation
  • Healthcare service
  • People-centered care
  • Integrated care
  • Technology-enabled services
  • VALUE CO-CREATION
  • ORGANIZATIONAL TRANSFORMATION
  • INNOVATION
  • EXPERIENCE
  • COPRODUCTION
  • PERSPECTIVE
  • CHALLENGES
  • FRAMEWORK
  • IMPACT
  • ROBOTS

Cite this