IT Performance Management in Five Organizations - (A Comparative Study)

Suzanne Haanappel; Roel Drost; Frank Harmsen; Sjaak Brinkkemper

doi:10.1007/978-3-642-23388-3_1

IT Performance Management in Five Organizations - (A Comparative Study)

Suzanne Haanappel^*, Roel Drost, Frank Harmsen, Sjaak Brinkkemper

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

Abstract

This research provides insight in how organizations can achieve and optimize the benefits of IT performance management. Added value from investments is achieved through a focus on IT performance management that enables the removal of non value-adding activities and processes (and thereby organizational efficiency) and the enhancement of organizational effectiveness. In our work we have used a framework that contains IT performance management characteristics that are mapped to organizations, to determine their IT performance management maturity. Although the organizations subjected to our study operate in the same sector, our results show a high diversity in applied IT performance management approaches and the different maturity levels between organizations.

Original language	English
Title of host publication	PRET 2011: Practice-Driven Research on Enterprise Transformation
Pages	1-27
Number of pages	27
DOIs	https://doi.org/10.1007/978-3-642-23388-3_1
Publication status	Published - 2011
Event	Working Conference on Practice-Driven Research on Enterprise Transformation: Third Working Conference - Luxembourg-Kirchberg, Luxembourg Duration: 6 Sept 2011 → 6 Sept 2011

Conference

Conference	Working Conference on Practice-Driven Research on Enterprise Transformation
Abbreviated title	PRET 2011
Country/Territory	Luxembourg
City	Luxembourg-Kirchberg
Period	6/09/11 → 6/09/11

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10.1007/978-3-642-23388-3_1

Cite this

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title = "IT Performance Management in Five Organizations - (A Comparative Study)",

abstract = "This research provides insight in how organizations can achieve and optimize the benefits of IT performance management. Added value from investments is achieved through a focus on IT performance management that enables the removal of non value-adding activities and processes (and thereby organizational efficiency) and the enhancement of organizational effectiveness. In our work we have used a framework that contains IT performance management characteristics that are mapped to organizations, to determine their IT performance management maturity. Although the organizations subjected to our study operate in the same sector, our results show a high diversity in applied IT performance management approaches and the different maturity levels between organizations.",

author = "Suzanne Haanappel and Roel Drost and Frank Harmsen and Sjaak Brinkkemper",

note = "DBLP License: DBLP's bibliographic metadata records provided through http://dblp.org/ are distributed under a Creative Commons CC0 1.0 Universal Public Domain Dedication. Although the bibliographic metadata records are provided consistent with CC0 1.0 Dedication, the content described by the metadata records is not. Content may be subject to copyright, rights of privacy, rights of publicity and other restrictions.; Working Conference on Practice-Driven Research on Enterprise Transformation : Third Working Conference, PRET 2011 ; Conference date: 06-09-2011 Through 06-09-2011",

year = "2011",

doi = "10.1007/978-3-642-23388-3_1",

language = "English",

pages = "1--27",

booktitle = "PRET 2011: Practice-Driven Research on Enterprise Transformation",

}

Haanappel, S, Drost, R, Harmsen, F & Brinkkemper, S 2011, IT Performance Management in Five Organizations - (A Comparative Study). in PRET 2011: Practice-Driven Research on Enterprise Transformation. pp. 1-27, Working Conference on Practice-Driven Research on Enterprise Transformation, Luxembourg-Kirchberg, Luxembourg, 6/09/11. https://doi.org/10.1007/978-3-642-23388-3_1

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AU - Haanappel, Suzanne

AU - Drost, Roel

AU - Harmsen, Frank

AU - Brinkkemper, Sjaak

N1 - DBLP License: DBLP's bibliographic metadata records provided through http://dblp.org/ are distributed under a Creative Commons CC0 1.0 Universal Public Domain Dedication. Although the bibliographic metadata records are provided consistent with CC0 1.0 Dedication, the content described by the metadata records is not. Content may be subject to copyright, rights of privacy, rights of publicity and other restrictions.

PY - 2011

Y1 - 2011

N2 - This research provides insight in how organizations can achieve and optimize the benefits of IT performance management. Added value from investments is achieved through a focus on IT performance management that enables the removal of non value-adding activities and processes (and thereby organizational efficiency) and the enhancement of organizational effectiveness. In our work we have used a framework that contains IT performance management characteristics that are mapped to organizations, to determine their IT performance management maturity. Although the organizations subjected to our study operate in the same sector, our results show a high diversity in applied IT performance management approaches and the different maturity levels between organizations.

AB - This research provides insight in how organizations can achieve and optimize the benefits of IT performance management. Added value from investments is achieved through a focus on IT performance management that enables the removal of non value-adding activities and processes (and thereby organizational efficiency) and the enhancement of organizational effectiveness. In our work we have used a framework that contains IT performance management characteristics that are mapped to organizations, to determine their IT performance management maturity. Although the organizations subjected to our study operate in the same sector, our results show a high diversity in applied IT performance management approaches and the different maturity levels between organizations.

U2 - 10.1007/978-3-642-23388-3_1

DO - 10.1007/978-3-642-23388-3_1

M3 - Conference article in proceeding

SP - 1

EP - 27

BT - PRET 2011: Practice-Driven Research on Enterprise Transformation

T2 - Working Conference on Practice-Driven Research on Enterprise Transformation

Y2 - 6 September 2011 through 6 September 2011

ER -

IT Performance Management in Five Organizations - (A Comparative Study)

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Conference

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