Abstract
Purpose – this paper introduces the special issue on service innovation management.design/methodology/approach – provides a brief review of the papers within the issue.findings – compares and contextualizes the contributions, finding that the papers use state of the art methodologies and each furthers knowledge of service innovation management – a recently emerged academic discipline.originality/value – the perspectives considered represents a small sample of the diversity that exists within this area.
| Original language | English |
|---|---|
| Pages (from-to) | 493-495 |
| Journal | Managing Service Quality |
| Volume | 15 |
| Issue number | 6 |
| DOIs | |
| Publication status | Published - 1 Jan 2005 |