Introduction to the Special Issue on Service Innovation Management

A.C.R. van Riel*

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review


Purpose – this paper introduces the special issue on service innovation – provides a brief review of the papers within the issue.findings – compares and contextualizes the contributions, finding that the papers use state of the art methodologies and each furthers knowledge of service innovation management – a recently emerged academic discipline.originality/value – the perspectives considered represents a small sample of the diversity that exists within this area.
Original languageEnglish
Pages (from-to)493-495
JournalManaging Service Quality
Issue number6
Publication statusPublished - 1 Jan 2005


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