Increasing Customer Loyalty with E-Support: The Case of Mobile Telecom Providers

A.C.R. van Riel, V.M. Liljander, J.G.A.M. Lemmink, S. Sikorski

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings of the 11th AMA Frontiers in Services Conference
Place of PublicationMaastricht, The Netherlands
Publication statusPublished - 1 Jan 2002
Eventconference; 2002-06-27; 2002-06-29 -
Duration: 27 Jun 200229 Jun 2002


Conferenceconference; 2002-06-27; 2002-06-29

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