Increasing Customer Loyalty with E-Support: The Case of Mobile Telecom Providers

A.C.R. van Riel, V.M. Liljander, J.G.A.M. Lemmink, S. Sikorski

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings of the 11th AMA Frontiers in Services Conference
Place of PublicationMaastricht, The Netherlands
Pages74-74
Publication statusPublished - 1 Jan 2002
Eventconference; 2002-06-27; 2002-06-29 -
Duration: 27 Jun 200229 Jun 2002

Conference

Conferenceconference; 2002-06-27; 2002-06-29
Period27/06/0229/06/02

Cite this

van Riel, A. C. R., Liljander, V. M., Lemmink, J. G. A. M., & Sikorski, S. (2002). Increasing Customer Loyalty with E-Support: The Case of Mobile Telecom Providers. In Proceedings of the 11th AMA Frontiers in Services Conference (pp. 74-74).