In de schoenen van de klant: over de maakbaarheid van verantwoordelijke medewerkers

T. van Laer, J.C. de Ruyter

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic

Original language	Dutch
Title of host publication	Jaarboek MarktOnderzoekAssociatie
Editors	F. Bronner
Place of Publication	Haarlem
Publisher	Spaar en Hout BV
Pages	9-26
Publication status	Published - 1 Jan 2012

Cite this

@inbook{6930b98513814daa9180c468b6630478,

title = "In de schoenen van de klant: over de maakbaarheid van verantwoordelijke medewerkers",

author = "\{van Laer\}, T. and \{de Ruyter\}, J.C.",

year = "2012",

month = jan,

day = "1",

language = "Dutch",

pages = "9--26",

editor = "F. Bronner",

booktitle = "Jaarboek MarktOnderzoekAssociatie",

publisher = "Spaar en Hout BV",

}