Impact of Customer Technology Readiness on the Adoption and Evaluation of a New E-Service

V.M. Liljander, J. Gummerus, A.C.R. van Riel

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9
EditorsR Johnston, B Edvardsson, A Gustafsson, SW Brown
Place of PublicationKarlstad
PublisherKarlstad
Publication statusPublished - 1 Jan 2004
Eventconference; 2004-06-15; 2004-06-18 -
Duration: 15 Jun 200418 Jun 2004

Conference

Conferenceconference; 2004-06-15; 2004-06-18
Period15/06/0418/06/04

Cite this

Liljander, V. M., Gummerus, J., & van Riel, A. C. R. (2004). Impact of Customer Technology Readiness on the Adoption and Evaluation of a New E-Service. In R. Johnston, B. Edvardsson, A. Gustafsson, & SW. Brown (Eds.), Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9 Karlstad.