Generating sales while providing service: A study of customer service Representatives' ambidextrous behavior

Keyphrases

• Provided Services 100%
• Ambidextrous Behavior 100%
• Customer Service Representative 100%
• Service Provision 33%
• Survey Response 33%
• Performance Data 33%
• Performance Implications 33%
• Performance Effect 33%
• Ambidexterity 33%
• Business Practices 33%
• Customer Service 33%
• Customer Retention 33%
• Team Identification 33%
• Locomotion Orientation 33%
• Assessment Orientation 33%
• Sales Performance 33%
• Upselling 33%
• Revenue Generation 33%
• Customer Satisfaction Performance 33%
• Inbound Call Centre 33%
• Sales Service 33%

INIS

• performance 100%
• sales 100%
• orientation 50%
• data 25%
• levels 25%
• assessments 25%
• efficiency 25%
• business 25%
• surveys 25%
• employees 25%
• retention 25%

Social Sciences

• Sales 100%
• Call Center 25%