From 'Self-Solve' to 'Peer-Solve': Informational and Social Support In Online Technical Support Communities

C. Wiertz, J.C. de Ruyter, B.G.C. Dellaert

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings 10th Recent Advances in Retailing & Services Science Conference
EditorsH Timmermans
Place of PublicationEindhoven
PublisherTechnical University Eindhoven
Publication statusPublished - 1 Jan 2003
Eventconference; 2003-08-07; 2003-08-11 -
Duration: 7 Aug 200311 Aug 2003

Conference

Conferenceconference; 2003-08-07; 2003-08-11
Period7/08/0311/08/03

Cite this

Wiertz, C., de Ruyter, J. C., & Dellaert, B. G. C. (2003). From 'Self-Solve' to 'Peer-Solve': Informational and Social Support In Online Technical Support Communities. In H. Timmermans (Ed.), Proceedings 10th Recent Advances in Retailing & Services Science Conference Technical University Eindhoven.