From 'Self-Solve' to 'Peer-Solve': Informational and Social Support In Online Technical Support Communities

C. Wiertz; J.C. de Ruyter; B.G.C. Dellaert

From 'Self-Solve' to 'Peer-Solve': Informational and Social Support In Online Technical Support Communities

C. Wiertz, J.C. de Ruyter, B.G.C. Dellaert

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

Original language	English
Title of host publication	Proceedings 10th Recent Advances in Retailing & Services Science Conference
Editors	H Timmermans
Place of Publication	Eindhoven
Publisher	Technical University Eindhoven
Publication status	Published - 1 Jan 2003
Event	conference; 2003-08-07; 2003-08-11 - Duration: 7 Aug 2003 → 11 Aug 2003

Conference

Conference	conference; 2003-08-07; 2003-08-11
Period	7/08/03 → 11/08/03

Cite this

@inproceedings{f6427a9afefe4fac9fa2870f8a1cf29c,

title = "From 'Self-Solve' to 'Peer-Solve': Informational and Social Support In Online Technical Support Communities",

author = "C. Wiertz and {de Ruyter}, J.C. and B.G.C. Dellaert",

note = "Proceedings 10th Recent Advances in Retailing & Services Science Conference Technical University Eindhoven Eindhoven ; conference; 2003-08-07; 2003-08-11 ; Conference date: 07-08-2003 Through 11-08-2003",

year = "2003",

month = jan,

day = "1",

language = "English",

editor = "H Timmermans",

booktitle = "Proceedings 10th Recent Advances in Retailing & Services Science Conference",

publisher = "Technical University Eindhoven",

}

From 'Self-Solve' to 'Peer-Solve': Informational and Social Support In Online Technical Support Communities. / Wiertz, C.; de Ruyter, J.C.; Dellaert, B.G.C.

Proceedings 10th Recent Advances in Retailing & Services Science Conference. ed. / H Timmermans. Eindhoven : Technical University Eindhoven, 2003.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

TY - GEN

T1 - From 'Self-Solve' to 'Peer-Solve': Informational and Social Support In Online Technical Support Communities

AU - Wiertz, C.

AU - de Ruyter, J.C.

AU - Dellaert, B.G.C.

N1 - Proceedings 10th Recent Advances in Retailing & Services Science Conference Technical University Eindhoven Eindhoven

PY - 2003/1/1

Y1 - 2003/1/1

M3 - Conference article in proceeding

BT - Proceedings 10th Recent Advances in Retailing & Services Science Conference

A2 - Timmermans, H

PB - Technical University Eindhoven

CY - Eindhoven

T2 - conference; 2003-08-07; 2003-08-11

Y2 - 7 August 2003 through 11 August 2003

ER -