@inproceedings{f6427a9afefe4fac9fa2870f8a1cf29c,
title = "From 'Self-Solve' to 'Peer-Solve': Informational and Social Support In Online Technical Support Communities",
author = "C. Wiertz and {de Ruyter}, J.C. and B.G.C. Dellaert",
note = "Proceedings 10th Recent Advances in Retailing & Services Science Conference Technical University Eindhoven Eindhoven ; conference; 2003-08-07; 2003-08-11 ; Conference date: 07-08-2003 Through 11-08-2003",
year = "2003",
month = jan,
day = "1",
language = "English",
editor = "H Timmermans",
booktitle = "Proceedings 10th Recent Advances in Retailing & Services Science Conference",
publisher = "Technical University Eindhoven",
}