From measurement to management: the influence of IT on service operations

R.M. Walczuch, A.G. Bielowski

Research output: Working paper / PreprintWorking paper

304 Downloads (Pure)
Original languageEnglish
Place of PublicationMaastricht
PublisherMETEOR, Maastricht University School of Business and Economics
Number of pages28
Publication statusPublished - 1 Jan 2002

Publication series

SeriesMETEOR Research Memorandum

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