From measurement to management: the influence of IT on service operations

Research output: Working paper / Preprint › Working paper

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Original language	English
Place of Publication	Maastricht
Publisher	METEOR, Maastricht University School of Business and Economics
Number of pages	28
DOIs	https://doi.org/10.26481/umamet.2002045
Publication status	Published - 1 Jan 2002

Series	METEOR Research Memorandum
Number	045

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