Abstract

Various factors enable manufacturing firms to attain a competitive advantage based on service innovation - that is, to achieve service innovation performance. Starting from a dynamic capabilities perspective, this article predicts that absorptive capacity is one such critical factor, which in turn may be driven by employee collaboration and the firm's search breadth. The findings of a survey study of small to medium-sized Dutch manufacturing firms confirm that employee collaboration and search breadth have positive effects on an organization's potential absorptive capacity, whereas employee collaboration also reinforces its realized absorptive capacity. Thus realized absorptive capacity ultimately enhances service innovation performance. The results have implications for dynamic capabilities theory, and they provide practitioners with potential means to outperform their competitors in service innovation efforts.

Original languageEnglish
Pages (from-to)500-520
Number of pages21
JournalInternational Small Business Journal
Volume36
Issue number5
Early online date23 Jan 2018
DOIs
Publication statusPublished - Aug 2018

Keywords

  • absorptive capacity
  • dynamic capabilities theory
  • employee collaboration
  • search breadth
  • service innovation performance
  • STRATEGIC MANAGEMENT RESEARCH
  • RESEARCH-AND-DEVELOPMENT
  • ABSORPTIVE-CAPACITY
  • DYNAMIC CAPABILITIES
  • FIRM PERFORMANCE
  • ENTREPRENEURIAL ORIENTATION
  • DOMINANT LOGIC
  • ORGANIZATIONAL PERFORMANCE
  • CONFIGURATIONAL APPROACH
  • MODERATING ROLE

Cite this

@article{65d50ced5c2045ac9b11876d99ec1126,
title = "Exploring Antecedents of Service Innovation Performance in Manufacturing SMEs",
abstract = "Various factors enable manufacturing firms to attain a competitive advantage based on service innovation - that is, to achieve service innovation performance. Starting from a dynamic capabilities perspective, this article predicts that absorptive capacity is one such critical factor, which in turn may be driven by employee collaboration and the firm's search breadth. The findings of a survey study of small to medium-sized Dutch manufacturing firms confirm that employee collaboration and search breadth have positive effects on an organization's potential absorptive capacity, whereas employee collaboration also reinforces its realized absorptive capacity. Thus realized absorptive capacity ultimately enhances service innovation performance. The results have implications for dynamic capabilities theory, and they provide practitioners with potential means to outperform their competitors in service innovation efforts.",
keywords = "absorptive capacity, dynamic capabilities theory, employee collaboration, search breadth, service innovation performance, STRATEGIC MANAGEMENT RESEARCH, RESEARCH-AND-DEVELOPMENT, ABSORPTIVE-CAPACITY, DYNAMIC CAPABILITIES, FIRM PERFORMANCE, ENTREPRENEURIAL ORIENTATION, DOMINANT LOGIC, ORGANIZATIONAL PERFORMANCE, CONFIGURATIONAL APPROACH, MODERATING ROLE",
author = "Kars Mennens and {van Gils}, Anita and Gaby Odekerken-Schr{\"o}der and Wilko Letterie",
note = "data source: SMES in Limburg (surveys)",
year = "2018",
month = "8",
doi = "10.1177/0266242617749687",
language = "English",
volume = "36",
pages = "500--520",
journal = "International Small Business Journal",
issn = "0266-2426",
publisher = "SAGE Publications Inc.",
number = "5",

}

Exploring Antecedents of Service Innovation Performance in Manufacturing SMEs. / Mennens, Kars; van Gils, Anita; Odekerken-Schröder, Gaby; Letterie, Wilko.

In: International Small Business Journal, Vol. 36, No. 5, 08.2018, p. 500-520.

Research output: Contribution to journalArticleAcademicpeer-review

TY - JOUR

T1 - Exploring Antecedents of Service Innovation Performance in Manufacturing SMEs

AU - Mennens, Kars

AU - van Gils, Anita

AU - Odekerken-Schröder, Gaby

AU - Letterie, Wilko

N1 - data source: SMES in Limburg (surveys)

PY - 2018/8

Y1 - 2018/8

N2 - Various factors enable manufacturing firms to attain a competitive advantage based on service innovation - that is, to achieve service innovation performance. Starting from a dynamic capabilities perspective, this article predicts that absorptive capacity is one such critical factor, which in turn may be driven by employee collaboration and the firm's search breadth. The findings of a survey study of small to medium-sized Dutch manufacturing firms confirm that employee collaboration and search breadth have positive effects on an organization's potential absorptive capacity, whereas employee collaboration also reinforces its realized absorptive capacity. Thus realized absorptive capacity ultimately enhances service innovation performance. The results have implications for dynamic capabilities theory, and they provide practitioners with potential means to outperform their competitors in service innovation efforts.

AB - Various factors enable manufacturing firms to attain a competitive advantage based on service innovation - that is, to achieve service innovation performance. Starting from a dynamic capabilities perspective, this article predicts that absorptive capacity is one such critical factor, which in turn may be driven by employee collaboration and the firm's search breadth. The findings of a survey study of small to medium-sized Dutch manufacturing firms confirm that employee collaboration and search breadth have positive effects on an organization's potential absorptive capacity, whereas employee collaboration also reinforces its realized absorptive capacity. Thus realized absorptive capacity ultimately enhances service innovation performance. The results have implications for dynamic capabilities theory, and they provide practitioners with potential means to outperform their competitors in service innovation efforts.

KW - absorptive capacity

KW - dynamic capabilities theory

KW - employee collaboration

KW - search breadth

KW - service innovation performance

KW - STRATEGIC MANAGEMENT RESEARCH

KW - RESEARCH-AND-DEVELOPMENT

KW - ABSORPTIVE-CAPACITY

KW - DYNAMIC CAPABILITIES

KW - FIRM PERFORMANCE

KW - ENTREPRENEURIAL ORIENTATION

KW - DOMINANT LOGIC

KW - ORGANIZATIONAL PERFORMANCE

KW - CONFIGURATIONAL APPROACH

KW - MODERATING ROLE

U2 - 10.1177/0266242617749687

DO - 10.1177/0266242617749687

M3 - Article

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