Exploring Antecedents of Service Innovation Excellence in Manufacturing SMEs

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Abstract

In this paper, we discuss factors that enable SMEs to achieve service innovation excellence. Using a knowledge based-perspective, we posit that absorptive capacity, which is the ability to identify, assimilate and exploit external knowledge, is one of these critical factors. Additionally, we investigate the effect of two potential drivers that can influence absorptive capacity, namely employee collaboration and an SME’s search breadth.
Original languageEnglish
PublisherMaastricht University, Graduate School of Business and Economics
Publication statusPublished - 2016

Publication series

SeriesGSBE Research Memoranda
Number025

JEL classifications

  • o31 - Innovation and Invention: Processes and Incentives

Keywords

  • strategy
  • business administration and economics

Cite this

Mennens, K., van Gils, A., Odekerken - Schröder, G., & Letterie, W. (2016). Exploring Antecedents of Service Innovation Excellence in Manufacturing SMEs. Maastricht University, Graduate School of Business and Economics. GSBE Research Memoranda, No. 025