Exploring Antecedents of Service Innovation Excellence in Manufacturing SMEs

Research output: Working paperProfessional

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Abstract

In this paper, we discuss factors that enable SMEs to achieve service innovation excellence. Using a knowledge based-perspective, we posit that absorptive capacity, which is the ability to identify, assimilate and exploit external knowledge, is one of these critical factors. Additionally, we investigate the effect of two potential drivers that can influence absorptive capacity, namely employee collaboration and an SME’s search breadth.
Original languageEnglish
PublisherMaastricht University, Graduate School of Business and Economics
Publication statusPublished - 2016

Keywords

  • strategy
  • business administration and economics

Cite this

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abstract = "In this paper, we discuss factors that enable SMEs to achieve service innovation excellence. Using a knowledge based-perspective, we posit that absorptive capacity, which is the ability to identify, assimilate and exploit external knowledge, is one of these critical factors. Additionally, we investigate the effect of two potential drivers that can influence absorptive capacity, namely employee collaboration and an SME’s search breadth.",
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author = "Kars Mennens and {van Gils}, Anita and {Odekerken - Schr{\"o}der}, Gaby and Wilko Letterie",
year = "2016",
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Exploring Antecedents of Service Innovation Excellence in Manufacturing SMEs. / Mennens, Kars; van Gils, Anita; Odekerken - Schröder, Gaby; Letterie, Wilko.

Maastricht University, Graduate School of Business and Economics, 2016.

Research output: Working paperProfessional

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