Exploring Antecedents of Service Innovation Excellence in Manufacturing SMEs

Kars Mennens; Anita van Gils; Gaby Odekerken - Schröder; Wilko Letterie

doi:10.26481/umagsb.2016025

Exploring Antecedents of Service Innovation Excellence in Manufacturing SMEs

Kars Mennens, Anita van Gils, Gaby Odekerken - Schröder, Wilko Letterie

Research output: Working paper / Preprint › Working paper

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Abstract

In this paper, we discuss factors that enable SMEs to achieve service innovation excellence. Using a knowledge based-perspective, we posit that absorptive capacity, which is the ability to identify, assimilate and exploit external knowledge, is one of these critical factors. Additionally, we investigate the effect of two potential drivers that can influence absorptive capacity, namely employee collaboration and an SME’s search breadth.

Original language	English
Publisher	Maastricht University, Graduate School of Business and Economics
DOIs	https://doi.org/10.26481/umagsb.2016025
Publication status	Published - 2016

Publication series

Series	GSBE Research Memoranda
Number	025

JEL classifications

o31 - Innovation and Invention: Processes and Incentives

Keywords

strategy
business administration and economics

Access to Document

10.26481/umagsb.2016025

RM16025Final published version, 712 KB

Cite this

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