Keyphrases
Anger
100%
Distributive Justice
100%
Double Deviation
100%
Specific Emotions
42%
Satisfaction with Service Recovery
42%
Deviation Effect
28%
Service Recovery
28%
Marketing Literature
14%
Design Methodology
14%
Justice
14%
Path Analysis
14%
Perceived Justice
14%
Negative Emotions
14%
Latent Variables
14%
Study Support
14%
Critical Incident Technique
14%
Recovery Efforts
14%
Recovery Strategy
14%
Services Marketing
14%
Satisfaction Judgment
14%
Procedural Components
14%
Managerial Tools
14%
Post-recovery
14%
Customer Satisfaction Level
14%
Service Failure
14%
Banking Customers
14%
Variable Paths
14%
Computer Science
Practical Implication
100%
Customer Satisfaction
100%
Recovery Strategy
100%
Perceived Justice
100%
Negative Emotion
100%
Research Purpose
100%
Recovery Effort
100%
Social Sciences
Emotions
100%
Distributive Justice
100%
Justice
33%
Marketing of Service
16%
Path Analysis
16%
Latent Variable
16%
Critical Incident Technique
16%
Economics, Econometrics and Finance
Justice
100%
Distributive Justice
100%
Path Analysis
50%
INIS
recovery
100%
data
11%
values
11%
tools
11%
efficiency
11%
design
11%
failures
11%
surveys
11%
marketing
11%
incidents
11%