Exemplars in Long-Term Care during COVID-19: The Importance of Leadership

Andrea Baumann*, Mary Crea-Arsenio, Mélanie Lavoie-Tremblay, Agnes Meershoek, Pat Norman, Raisa Deber

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

11 Downloads (Pure)


Early in the pandemic, many long-term care (LTC) homes struggled to manage resources and care for vulnerable residents. Using an appreciative inquiry approach, we analyzed exemplar homes in Ontario that remained free of COVID-19 in wave one and interviewed executive directors, directors of care and staff. Findings demonstrate the importance of leadership styles; clear, consistent communication; focusing on staff and resident safety; using a team-based approach; and adapting staff roles to meet care needs. The exemplar homes showed what works in practice. The decisions and approaches that they implemented could be used to develop standards to improve LTC and strengthen the sector.

Original languageEnglish
Pages (from-to)27-39
Number of pages13
JournalHealthcare Policy
Issue numberSP
Publication statusPublished - Jun 2022


  • COVID-19/epidemiology
  • Humans
  • Leadership
  • Long-Term Care
  • Nursing Homes
  • Ontario/epidemiology
  • Pandemics

Cite this