Original language | English |
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Title of host publication | Quality in Services: Crossing Boundaries |
Editors | S Tax, I Stuart, B Edvardsson, R Johnston, EE Scheuing |
Place of Publication | Victoria, USA |
Publisher | University of Victoria |
Pages | 291-300 |
Publication status | Published - 1 Jan 2002 |
Enhancing Value through Online Services: Case Educational Publishers
V.M. Liljander, A.C.R. van Riel, C. Grönroos
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Academic