Enhancing Value through Online Services: Case Educational Publishers

V.M. Liljander, A.C.R. van Riel, C. Grönroos

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

Original languageEnglish
Title of host publicationQuality in Services: Crossing Boundaries
EditorsS Tax, I Stuart, B Edvardsson, R Johnston, EE Scheuing
Place of PublicationVictoria, USA
PublisherUniversity of Victoria
Publication statusPublished - 1 Jan 2002

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