Enhancing Value through Online Services: Case Educational Publishers

V.M. Liljander, A.C.R. van Riel, C. Grönroos

Research output: Chapter in Book/Report/Conference proceedingChapterAcademic

Original languageEnglish
Title of host publicationQuality in Services: Crossing Boundaries
EditorsS Tax, I Stuart, B Edvardsson, R Johnston, EE Scheuing
Place of PublicationVictoria, USA
PublisherUniversity of Victoria
Pages291-300
Publication statusPublished - 1 Jan 2002

Cite this

Liljander, V. M., van Riel, A. C. R., & Grönroos, C. (2002). Enhancing Value through Online Services: Case Educational Publishers. In S. Tax, I. Stuart, B. Edvardsson, R. Johnston, & EE. Scheuing (Eds.), Quality in Services: Crossing Boundaries (pp. 291-300). University of Victoria.