E-Services and Fulfillment: The Roles of Intangibles and Tangibles in Creating E-Loyalty Intentions

J. Semeijn, A.C.R. van Riel, M.J.H. van Birgelen

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9
EditorsR Johnston, B Edvardsson, A Gustafsson, SW Brown
Place of PublicationKarlstad
PublisherKarlstad
Publication statusPublished - 1 Jan 2004
Eventconference; 2004-06-15; 2004-06-18 -
Duration: 15 Jun 200418 Jun 2004

Conference

Conferenceconference; 2004-06-15; 2004-06-18
Period15/06/0418/06/04

Cite this

Semeijn, J., van Riel, A. C. R., & van Birgelen, M. J. H. (2004). E-Services and Fulfillment: The Roles of Intangibles and Tangibles in Creating E-Loyalty Intentions. In R. Johnston, B. Edvardsson, A. Gustafsson, & SW. Brown (Eds.), Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9 Karlstad.