E-Services and Fulfillment: The Roles of Intangibles and Tangibles in Creating E-Loyalty Intentions

J. Semeijn; A.C.R. van Riel; M.J.H. van Birgelen

E-Services and Fulfillment: The Roles of Intangibles and Tangibles in Creating E-Loyalty Intentions

J. Semeijn, A.C.R. van Riel, M.J.H. van Birgelen

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

Original language	English
Title of host publication	Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9
Editors	R Johnston, B Edvardsson, A Gustafsson, SW Brown
Place of Publication	Karlstad
Publisher	Karlstad
Publication status	Published - 1 Jan 2004
Event	conference; 2004-06-15; 2004-06-18 - Duration: 15 Jun 2004 → 18 Jun 2004

Conference

Conference	conference; 2004-06-15; 2004-06-18
Period	15/06/04 → 18/06/04

Cite this

@inproceedings{cc13e57cc1734d578e9b10157f142d65,

title = "E-Services and Fulfillment: The Roles of Intangibles and Tangibles in Creating E-Loyalty Intentions",

author = "J. Semeijn and {van Riel}, A.C.R. and {van Birgelen}, M.J.H.",

note = "Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9 Karlstad Karlstad ; conference; 2004-06-15; 2004-06-18 ; Conference date: 15-06-2004 Through 18-06-2004",

year = "2004",

month = jan,

day = "1",

language = "English",

editor = "R Johnston and B Edvardsson and A Gustafsson and SW Brown",

booktitle = "Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9",

publisher = "Karlstad",

}

Semeijn, J, van Riel, ACR & van Birgelen, MJH 2004, E-Services and Fulfillment: The Roles of Intangibles and Tangibles in Creating E-Loyalty Intentions. in R Johnston, B Edvardsson, A Gustafsson & SW Brown (eds), Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9. Karlstad, Karlstad, conference; 2004-06-15; 2004-06-18, 15/06/04.

E-Services and Fulfillment: The Roles of Intangibles and Tangibles in Creating E-Loyalty Intentions. / Semeijn, J.; van Riel, A.C.R.; van Birgelen, M.J.H.
Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9. ed. / R Johnston; B Edvardsson; A Gustafsson; SW Brown. Karlstad: Karlstad, 2004.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

TY - GEN

T1 - E-Services and Fulfillment: The Roles of Intangibles and Tangibles in Creating E-Loyalty Intentions

AU - Semeijn, J.

AU - van Riel, A.C.R.

AU - van Birgelen, M.J.H.

N1 - Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9 Karlstad Karlstad

PY - 2004/1/1

Y1 - 2004/1/1

M3 - Conference article in proceeding

BT - Proceedings of the 9th International Research Symposium on Service Excellence in Management QUIS 9

A2 - Johnston, R

A2 - Edvardsson, B

A2 - Gustafsson, A

A2 - Brown, SW

PB - Karlstad

CY - Karlstad

T2 - conference; 2004-06-15; 2004-06-18

Y2 - 15 June 2004 through 18 June 2004

ER -