Does Culture Matter? Impact of Individualism and Uncertainty Avoidance on App Reviews

Ricarda Anna-Lena Fischer*, Rita Walczuch, Emitza Guzman

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

1 Citation (Web of Science)

Abstract

Mobile applications are often used by an international audience and therefore receive a high daily amount of user reviews from various countries. Previous work found evidence that app store reviews contain helpful information for software evolution processes. However, the cultural diversity of the reviews and its consequences on specific user feedback characteristics has only been researched to a limited extent so far. In this paper, we examine the influence of two cultural dimensions, Individualism and Uncertainty Avoidance on user feedback in Apple app store reviews written in different languages. For this purpose, we collected 647,141 reviews from eight countries and written in five languages over a period of six months. We then used manual content analysis and automated processing to examine a sample of 3,120 reviews. The results show that there is a statistically significant influence of Individualism and Uncertainty Avoidance on user feedback characteristics. The results of this study will help researchers and practitioners to reduce algorithm bias caused by less diversified training and test data and to raise awareness of the importance of analyzing diversified user feedback.
Original languageEnglish
Title of host publication2021 IEEE/ACM 43rd International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS)
PublisherIEEE Xplore
Pages67-76
Number of pages10
ISBN (Print)978-1-6654-2973-3
DOIs
Publication statusPublished - 28 May 2021
Event2021 IEEE/ACM 43rd International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS) - Madrid, Spain
Duration: 25 May 202128 May 2021

Conference

Conference2021 IEEE/ACM 43rd International Conference on Software Engineering: Software Engineering in Society (ICSE-SEIS)
Period25/05/2128/05/21

Keywords

  • Cultural differences
  • Fluctuations
  • Software algorithms
  • Software engineering
  • Testing
  • Training
  • Uncertainty
  • User Feedback
  • Software Evolution
  • BEHAVIOR
  • Individualism
  • COLLECTIVISM
  • App Reviews
  • DIMENSION
  • Uncertainty Avoidance
  • SYSTEMS
  • TRAITS
  • Culture
  • US

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