@inproceedings{de0a0c853177453da9d690f23309e1a5,
title = "Do Satisfied Call Center Operators Deliver Better Customer Service?",
author = "{de Wulf}, K. and I. d'Haene and D. Zegers and G.J. Odekerken-Schr{\"o}der",
note = "Proceedings of the 11th AMA Frontiers in Services Conference Maastricht Maastricht, The Netherlands ; conference; 2002-06-27; 2002-06-29 ; Conference date: 27-06-2002 Through 29-06-2002",
year = "2002",
month = jan,
day = "1",
language = "English",
pages = "40--40",
booktitle = "Proceedings of the 11th AMA Frontiers in Services Conference",
publisher = "Maastricht",
}