Do Satisfied Call Center Operators Deliver Better Customer Service?

K. de Wulf, I. d'Haene, D. Zegers, G.J. Odekerken-Schröder

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings of the 11th AMA Frontiers in Services Conference
Place of PublicationMaastricht, The Netherlands
PublisherMaastricht
Pages40-40
Publication statusPublished - 1 Jan 2002
Eventconference; 2002-06-27; 2002-06-29 -
Duration: 27 Jun 200229 Jun 2002

Conference

Conferenceconference; 2002-06-27; 2002-06-29
Period27/06/0229/06/02

Cite this

de Wulf, K., d'Haene, I., Zegers, D., & Odekerken-Schröder, G. J. (2002). Do Satisfied Call Center Operators Deliver Better Customer Service? In Proceedings of the 11th AMA Frontiers in Services Conference (pp. 40-40). Maastricht.