Determining When and Which Customers Return to On-Line Service Providers: The Effects of Outcome Fairness and Social Value Orientation in Electronic Environments

W.M. van Dolen; D. de Cremer; J.C. de Ruyter

Determining When and Which Customers Return to On-Line Service Providers: The Effects of Outcome Fairness and Social Value Orientation in Electronic Environments

W.M. van Dolen
, D. de Cremer
, J.C. de Ruyter

Marketing & Supply Chain Management

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

Original language	English
Title of host publication	Proceedings ASPO Summer Symposium: Economic Psychology
Place of Publication	Tilburg, The Netherlands
Publication status	Published - 1 Jan 2002
Event	conference; 2002-09-20; 2002-09-20 - Duration: 20 Sept 2002 → 20 Sept 2002

Conference

Conference	conference; 2002-09-20; 2002-09-20
Period	20/09/02 → 20/09/02

Cite this

@inproceedings{b291c789f7564d058cb99f4078e85fa7,

title = "Determining When and Which Customers Return to On-Line Service Providers: The Effects of Outcome Fairness and Social Value Orientation in Electronic Environments",

author = "\{van Dolen\}, W.M. and \{de Cremer\}, D. and \{de Ruyter\}, J.C.",

note = "Proceedings ASPO Summer Symposium: Economic Psychology Tilburg, The Netherlands ; conference; 2002-09-20; 2002-09-20 ; Conference date: 20-09-2002 Through 20-09-2002",

year = "2002",

month = jan,

day = "1",

language = "English",

booktitle = "Proceedings ASPO Summer Symposium: Economic Psychology",

}

Determining When and Which Customers Return to On-Line Service Providers: The Effects of Outcome Fairness and Social Value Orientation in Electronic Environments. / van Dolen, W.M.; de Cremer, D.; de Ruyter, J.C.
Proceedings ASPO Summer Symposium: Economic Psychology. Tilburg, The Netherlands, 2002.

Research output: Chapter in Book/Report/Conference proceeding › Conference article in proceeding › Academic › peer-review

TY - GEN

T1 - Determining When and Which Customers Return to On-Line Service Providers: The Effects of Outcome Fairness and Social Value Orientation in Electronic Environments

AU - van Dolen, W.M.

AU - de Cremer, D.

AU - de Ruyter, J.C.

N1 - Proceedings ASPO Summer Symposium: Economic Psychology Tilburg, The Netherlands

PY - 2002/1/1

Y1 - 2002/1/1

M3 - Conference article in proceeding

BT - Proceedings ASPO Summer Symposium: Economic Psychology

CY - Tilburg, The Netherlands

T2 - conference; 2002-09-20; 2002-09-20

Y2 - 20 September 2002 through 20 September 2002

ER -