Determining When and Which Customers Return to On-Line Service Providers: The Effects of Outcome Fairness and Social Value Orientation in Electronic Environments

W.M. van Dolen, D. de Cremer, J.C. de Ruyter

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings ASPO Summer Symposium: Economic Psychology
Place of PublicationTilburg, The Netherlands
Publication statusPublished - 1 Jan 2002
Eventconference; 2002-09-20; 2002-09-20 -
Duration: 20 Sept 200220 Sept 2002


Conferenceconference; 2002-09-20; 2002-09-20

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