@inproceedings{1faabcd808fa4e90ba9394649ae362c4,
title = "Customer Satisfaction and E-Commerce: What do Dutch Web Shops have to offer?",
author = "{de Haan}, J. and A.J.A.M. Naus and P. Rommers",
note = "Proceedings of the 7th International Symosium on Logistics & 2nd Symposium on Operations strategy Melbourne ; congres 14-16/7-2002 ; Conference date: 01-01-2002 Through 01-01-2002",
year = "2002",
month = jan,
day = "1",
language = "English",
pages = "367--374",
booktitle = "Proceedings of the 7th International Symosium on Logistics & 2nd Symposium on Operations strategy",
}