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Customer Adoption of E-service: an Experimental Study
J.C. de Ruyter
*
, M.G.M. Wetzels
, M.H.P. Kleijnen
*
Corresponding author for this work
Marketing & Supply Chain Management
Research output
:
Contribution to journal
›
Article
›
Academic
›
peer-review
2007
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Keyphrases
Perceived Risk
100%
Organizational Reputation
100%
E-services
100%
Customer Adoption
100%
Relative Advantage
75%
Customer Attitude
50%
Reputational Risk
50%
Customer Behavior
50%
Service Research
25%
Behavioral Intention
25%
Electronic Commerce
25%
Electronic Business
25%
Customer Services Quality
25%
Sales Transactions
25%
Electronic Markets
25%
Trusting Intentions
25%
Business Functions
25%
Interactive Services
25%
Customer Trust
25%
Travel Services
25%
Computer Science
e-Services
100%
Relative Advantage
100%
Research Service
33%
Behavioral Intention
33%
Combined Effect
33%
Virtual Marketplace
33%
Business Function
33%
Dependent Variable
33%
e-Business
33%
INIS
risks
100%
exceptions
50%
attitudes
50%
values
25%
travel
25%
business
25%
psychological behavior
25%
hypothesis
25%
sales
25%
commerce
25%
Social Sciences
Perceived Risk
100%
Sales
25%
Value Added
25%
Interactive Service
25%
e-Business
25%
Economics, Econometrics and Finance
Perceived Risk
100%
Value Added
25%
e-Business
25%
Consumer Attitude
25%
Psychology
Dependent Variable
100%