| Original language | English |
|---|---|
| Pages (from-to) | 44-47 |
| Journal | Telecommerce |
| Volume | 1 |
| Issue number | 3 |
| Publication status | Published - 1 Jan 2001 |
CRM en Contact Center, de Spin in het CRM Web?
S. Willekens, J.C. de Ruyter
Research output: Contribution to journal › Article › Academic