@techreport{a3aefe4a17ab44029dcea4b0903b3407,
title = "Cooperating for service excellence in multi-channel service systems: an empirical assessment",
author = "C. Wiertz and \{de Ruyter\}, J.C. and A.C.P. Streukens",
year = "2003",
month = jan,
day = "1",
doi = "10.26481/umamet.2003016",
language = "English",
series = "METEOR Research Memorandum",
publisher = "METEOR, Maastricht University School of Business and Economics",
number = "016",
type = "WorkingPaper",
institution = "METEOR, Maastricht University School of Business and Economics",
}