Cooperating for service excellence in multi-channel service systems: an empirical assessment

C. Wiertz, J.C. de Ruyter, A.C.P. Streukens

Research output: Working paper / Preprint › Working paper

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Original language	English
Place of Publication	Maastricht
Publisher	METEOR, Maastricht University School of Business and Economics
Number of pages	38
DOIs	https://doi.org/10.26481/umamet.2003016
Publication status	Published - 1 Jan 2003

Series	METEOR Research Memorandum
Number	016

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