Cooperating for service excellence in multi-channel service systems: an empirical assessment

C. Wiertz, J.C. de Ruyter, A.C.P. Streukens

Research output: Working paper / PreprintWorking paper

362 Downloads (Pure)
Original languageEnglish
Place of PublicationMaastricht
PublisherMETEOR, Maastricht University School of Business and Economics
Number of pages38
DOIs
Publication statusPublished - 1 Jan 2003

Publication series

SeriesMETEOR Research Memorandum
Number016

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