Cooperating for service excellence in multi-channel service systems: an empirical assessment

C. Wiertz, J.C. de Ruyter, A.C.P. Streukens

Research output: Working paper / Preprint › Working paper

486 Downloads (Pure)

Original language	English
Place of Publication	Maastricht
Publisher	METEOR, Maastricht University School of Business and Economics
Number of pages	38
DOIs	https://doi.org/10.26481/umamet.2003016
Publication status	Published - 1 Jan 2003

Series	METEOR Research Memorandum
Number	016

Access to Document

@techreport{a3aefe4a17ab44029dcea4b0903b3407,

title = "Cooperating for service excellence in multi-channel service systems: an empirical assessment",

author = "C. Wiertz and {de Ruyter}, J.C. and A.C.P. Streukens",

year = "2003",

month = jan,

day = "1",

doi = "10.26481/umamet.2003016",

language = "English",

series = "METEOR Research Memorandum",

publisher = "METEOR, Maastricht University School of Business and Economics",

number = "016",

type = "WorkingPaper",

institution = "METEOR, Maastricht University School of Business and Economics",

}

TY - UNPB

T1 - Cooperating for service excellence in multi-channel service systems: an empirical assessment

AU - Wiertz, C.

AU - de Ruyter, J.C.

AU - Streukens, A.C.P.

PY - 2003/1/1

Y1 - 2003/1/1

U2 - 10.26481/umamet.2003016

DO - 10.26481/umamet.2003016

M3 - Working paper

T3 - METEOR Research Memorandum

BT - Cooperating for service excellence in multi-channel service systems: an empirical assessment

PB - METEOR, Maastricht University School of Business and Economics

CY - Maastricht

ER -