@inproceedings{1644fe0dabc44ef28ae15653baf3e88f,
title = "Continuing Service Export: Inertia or Deliberate Commitment?",
author = "P.F.J. Pauwels and {de Ruyter}, J.C. and M.G.M. Wetzels",
note = "Proceedings of the 11th AMA Frontiers in Services Conference Maastricht Maastricht, The Netherlands ; conference; 2002-06-27; 2002-06-29 ; Conference date: 27-06-2002 Through 29-06-2002",
year = "2002",
month = jan,
day = "1",
language = "English",
pages = "36--36",
booktitle = "Proceedings of the 11th AMA Frontiers in Services Conference",
publisher = "Maastricht",
}