@inproceedings{2b368b9c674e42fe9de291255d139ecb,
title = "Conceptualization and Measurement of the Impact of Information and Communication Technology (ICT) on Service Process Efficiency",
author = "R.M. Walczuch and A.G. Bielowski and J.G.A.M. Lemmink",
note = "Proceedings of the Hawaii International Conference on Systems Sciences Hawai Big Island, Hawaii ; HICSS ; Conference date: 01-01-2002 Through 01-01-2002",
year = "2002",
month = jan,
day = "1",
language = "English",
booktitle = "Proceedings of the Hawaii International Conference on Systems Sciences",
publisher = "Hawai",
}