Competenties en skill gaps van callcentermedewerkers

I.J.P. Sieben, A. de Grip

Research output: Contribution to journalArticleAcademicpeer-review

82 Downloads (Pure)
Original languageEnglish
Pages (from-to)34-47
Number of pages14
JournalTijdschrift voor Arbeidsvraagstukken
Volume19
Issue number1
Publication statusPublished - 1 Jan 2003

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